Privacy Policy

At NOOR SAFE DRIVE, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including our website, WhatsApp communications, email correspondence, and driver booking system. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Includes your name, phone number, email address, and city when you book a driver through our website form, WhatsApp, or email.
• Booking Details: Includes your pickup location, destination, preferred pickup time and date, and any other details necessary to fulfill your booking.
• Usage Data: We may collect information about how you interact with our website and services, such as IP addresses, browser types, and browsing history.

2. How We Use Your Information

We use the information we collect to:

• Process Bookings: To confirm and manage your driver bookings, including communicating with you about your reservation.
• Customer Service: To respond to your inquiries, provide support, and address any issues or concerns.
• Improve Our Services: To enhance and personalize your experience, including improving our website, services, and customer support.
• Marketing: With your consent, we may send you promotional materials or special offers related to our services.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as IT support, payment processing, and email services, under confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by law, in response to legal requests, or to protect the rights, property, or safety of NOOR SAFE DRIVE, our customers, or others.

4. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, please contact us at contact@noorsafedrive.com.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand your preferences and improve our website’s functionality. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

NOOR SAFE DRIVE
Office B-301, Block B, Sheikh Zayed Road,
Al Quoz 1, Dubai, UAE
Email: contact@noorsafedrive.com
Phone: +971523959439

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting NOOR SAFE DRIVE with your personal information.